Donations and Payments Terms

1. Purpose and Scope

These Donations and Payments Terms apply to Qannects online and in-person Donation services, including Workspace Donation categories, one-time and recurring Donations, website and mobile checkout, QuickPay, Kiosk, payment Readers, Donation history, receipts, statements, refunds, disputes, and related support tools.

Payments are a trust and responsibility. Donors, Workspace owners, authorized operators, payment-device operators, and support teams must handle Donation information and payment operations truthfully, carefully, lawfully, and consistently with Qannects policies.

Availability depends on the Workspace, country, currency, active payment gateway, payment method, provider account, device, Reader, and current product release.

2. Direct-to-Workspace Funds Flow

Each enabled Workspace uses its own connected payment-provider account. Donation charges are created for and processed on that Workspace's active provider account, and settlement and payouts are handled by that provider for the Workspace.

Qannects does not receive, hold, pool, or pay out the Workspace's Donation funds. Qannects provides the software, payment orchestration, records, device management, and operational tools used to initiate and administer the transaction.

The payment provider may deduct its processing fees, hold or delay funds, request information, restrict activity, handle disputes, or apply its own payout schedule and account rules.

Qannects stores provider references and authoritative Donation records needed for receipts, recurring management, Workspace reporting, reconciliation, support, security, and audit. Qannects does not store raw card numbers or security codes.

3. Payment Gateways and Provider Accounts

A Workspace selects one active payment gateway at a time from the providers available for its country, currency, and Qannects rollout. Stripe is the currently supported gateway; other providers may be added where appropriate.

Connecting or onboarding a provider account is governed by the provider's own agreement, privacy notice, verification requirements, country availability, prohibited-business rules, and account controls. Qannects will identify the provider before redirecting the owner to that provider.

Only the Workspace owner may accept the current Donation Services Agreement and initiate or change the active payment-gateway connection. Changing or replacing a connected provider is unavailable unless Qannects explicitly enables a reviewed owner workflow.

Qannects may prevent new payments when the active account is disconnected, restricted, not ready, unsupported, suspended, or otherwise unable to process the requested channel, while preserving existing financial records and recovery paths.

4. Workspace Donation Responsibility

The Workspace is the recipient and is responsible for its Donation categories, descriptions, fundraising activity, use and stewardship of funds, donor communications, receipts and acknowledgements, internal controls, refunds, dispute cooperation, accounting, and legal or regulatory obligations.

Qannects' mosque claim review confirms operating authority for a Qannects Workspace. It does not verify or certify nonprofit status, charitable registration, tax-exempt status, fundraising eligibility, religious status, or tax deductibility.

Do not use Qannects Donation tools for fraud, deceptive categories or descriptions, money laundering, stolen payment methods, unauthorized charges, chargeback abuse, pressure tactics, false tax or zakat claims, prohibited activity, or personal misuse of entrusted funds.

5. Donor Authorization and Amounts

Before a Donation is submitted, the donor must be shown the recipient Workspace, Donation category, one-time or recurring nature, amount, currency, optional processing-cost coverage where selected, and total charge.

The donor authorizes the payment by completing the supported checkout or tapping a supported payment method on an assigned Reader. Do not initiate, repeat, or alter a charge without the donor's authorization.

A payment may be declined, require additional authentication, remain processing or uncertain, or be reconciled later. Qannects and the Workspace must rely on confirmed provider and Qannects ledger state rather than screen transitions alone.

6. Recurring Donations

A recurring Donation requires an authenticated Qannects donor and explicit authorization for the exact recipient Workspace, category, amount, currency, frequency, optional processing-cost coverage, first-payment flow, and management terms shown at approval.

Qannects records the authorization and provider references needed to display status, future billing, payment-method details, history, changes, cancellation, and recovery. Raw card details remain with the payment provider.

A donor may manage supported recurring settings through Qannects. A material change to amount, frequency, recipient, or processing-cost coverage requires a new explicit donor action; Qannects will not silently change those terms.

Cancellation stops future billing according to the provider-confirmed state and does not automatically refund prior charges. Failed or incomplete recurring setup must expire or resolve without remaining indefinitely actionable.

7. Optional Processing-Cost Coverage

A donor may optionally choose to add the displayed estimated processing-cost coverage to a one-time or recurring Donation. It is never required by Qannects in the current Donation flow.

The coverage amount increases the total charged to the donor and is paid to the Workspace through its active provider account. It is intended to help offset processing costs but may not exactly equal the provider's final fee because payment method, card type, currency, rounding, refunds, disputes, and later adjustments can affect actual cost.

Qannects does not add a platform-support tip or application fee to the current Donation flow. The final summary must show the Donation amount, optional coverage, and total before authorization.

8. QuickPay, Kiosk, and In-Person Payments

QuickPay and Kiosk are modes of the Qannects Donation application. They use an enrolled Workspace device and an assigned payment Reader to create card-present Donations on the Workspace's active provider account.

QuickPay presents owner-configured Donation choices. Kiosk presents the Workspace's eligible Donation catalog and may support recurring authorization through a donor's authenticated phone before the payment method is tapped on the device.

Workspace operators must keep devices and Readers in authorized locations, protect them from misuse, follow setup and retirement instructions, and never charge a donor without authorization or use another Workspace's account, device, or Reader.

Reader connectivity, device state, network availability, app version, provider availability, payment-method rules, and provider capture state may affect whether an in-person Donation can proceed. A device display is not the final financial authority.

9. Receipts, History, Statements, and Recognition

Qannects may provide donor history, recurring history, receipts, Workspace Donation activity, statements, analytics, reconciliation status, and related records based on Qannects records and provider data.

Records may be pending, delayed, corrected, reconciled, refunded, disputed, or otherwise updated as provider events and financial evidence arrive. The provider's confirmed transaction state and Qannects' authoritative ledger determine the operational result.

A donor may choose whether supported recognition information is shown to the Workspace. Workspaces must not use donor information or recognition tools to shame, pressure, manipulate, or expose donors.

10. Refunds, Disputes, and Financial Operations

Qannects does not provide a universal refund guarantee. The Workspace owner is responsible for refund decisions and dispute cooperation for Donations received by that Workspace, subject to provider rules and applicable law.

Qannects may provide owner tools to request refunds, review disputes, record manual financial entries, and reconcile provider evidence. These tools do not transfer ownership of the funds or payout responsibility to Qannects.

Refunds, disputes, reversals, chargebacks, failed payments, processor fees, and settlement adjustments may depend on provider rules, timing, available funds, fraud controls, the donor's bank or card issuer, and applicable law.

Qannects may preserve evidence and suspend new Donation activity or affected devices when fraud, unauthorized use, excessive disputes, provider risk, safety risk, policy violation, or legal concern requires it.

11. Tax, Zakat, and Charitable Status

Qannects does not determine or certify nonprofit status, charitable registration, tax-exempt status, tax deductibility, zakat eligibility, religious compliance, restricted-fund treatment, accounting treatment, or fundraising licensure.

A Workspace is responsible for statements it makes about those matters and for any receipts, registrations, permits, reporting, accounting, or compliance obligations that apply to it. A Qannects claim approval or payment-gateway connection is not evidence of charitable or tax status.

Donors should rely on the Workspace's representations and consult qualified advisors for tax, zakat, legal, financial, accounting, or religious questions.

12. Records, Privacy, and Retention

Qannects may retain the Workspace, donor Principal, category, amount, currency, processing-cost choice, payment channel, device, Reader, payment attempt, provider reference, recurring authorization, receipt, refund, dispute, ledger, reconciliation, support, security, and audit records needed to operate Donation services.

Payment-provider records remain subject to that provider's policies. Qannects may retain financial and audit records after account deletion or Workspace changes when needed for payment integrity, disputes, fraud prevention, accounting, legal obligations, support, or security.

Raw card numbers and security codes are handled by the payment provider and are not stored by Qannects. Qannects may store a provider payment-method reference and limited display details, such as brand and last four digits, for recurring management and receipts.

13. Suspension, Availability, and Recovery

Qannects or the payment provider may pause, restrict, or revoke new Donation activity, a payment channel, provider connection, device, Reader, or recurring operation when it is unavailable, unsafe, unauthorized, unsupported, suspended, or affected by fraud, disputes, policy, security, compliance, or legal concerns.

A pause or restriction does not erase existing Donation, ledger, receipt, refund, dispute, or recurring records. Qannects may continue reconciliation and recovery work after new payments are unavailable.

Qannects does not guarantee uninterrupted payment-provider, network, device, Reader, bank, card-network, or payout availability.

14. Owner Acceptance and Updates

Before first enabling Donation services or initiating a payment-gateway connection, the Workspace owner must accept the current Donation Services Agreement for that Workspace. Existing provider connections may be carried into the current Qannects system without requiring the Workspace to create a new provider account where a reviewed migration is available.

Managed Donation devices have a separate owner agreement accepted before the Workspace's first device approval under the current version. A device approval does not replace Donation Services acceptance.

If these Terms materially change, Qannects may require the owner to accept the new version before a later sensitive owner action. Existing recurring Donation terms will not be silently changed; donor authorization is required for material recurring changes.

These contextual owner agreements do not replace the account-wide Terms of Service and Privacy Policy.

15. Contact

Donation, payment-gateway, refund, recurring Donation, QuickPay, Kiosk, receipt, or support questions can be sent to support@qannects.com or submitted through available support and Legal Center flows.